Network, Server and Desktop Support Officer

Key Responsibilities

  • To set up computer hardware, software standard, printers, scanners, network branches etc.
  • To set up and manage user accounts and permissions to consent access to a network
  • Upholding and testing security patching, blocking unapproved access
  • Setting up the organization’s computer system to meet specific business goals
  • Set up Maintenance plan for the prevention of unexpected failure
  • Monitoring day to day computer performance
  • Update and maintain the computer inventory and equipment
  • Ensure desktop computer effectively by installing and updating antivirus and license software
  • Provide and service daily support to end user both head office and all branches province
  • Install and run network cable to branches and head office
  • Resolve hardware and network connectivity issues
  • Analyse problem and manage preventative maintenance procedure
  • Assist in technical upgrading and maintaining of entire desktop systems
  • Support in testing and deployment of new application and systems
  • Train and guide staff hardware and software usage
  • Provide and update daily or monthly report of daily support, incident summary to line manager
  • Perform other tasks as assigned by IT manager

Qualification/Experience Profile

  • Bachelor’s degree in information Technology or related fields
  • Experience setup window client and mail outlook
  • Knowledge with Window Servers and VMWare Server
  • Knowledge with Domain Controller, DNS, DHCP and Group Policy
  • Knowledge with in Exchange Server
  • Be able to work overtime or night time in case maintenance
  • Honest, hardworking, reliable, Creatively and willing to learn more new skills,
  • Good comment in English both written and speaking
  • Be able to travel in place when and where the work is assigned