Network, Server and Desktop Support Officer

Key Responsibilities

To set up computer hardware, software standard, printers, scanners, network branches etc.
To set up and manage user accounts and permissions to consent access to a network
Upholding and testing security patching, blocking unapproved access
Setting up the organization’s computer system to meet specific business goals
Set up Maintenance plan for the prevention of unexpected failure
Monitoring day to day computer performance
Update and maintain the computer inventory and equipment
Ensure desktop computer effectively by installing and updating antivirus and license software
Provide and service daily support to end user both head office and all branches province
Install and run network cable to branches and head office
Resolve hardware and network connectivity issues
Analyse problem and manage preventative maintenance procedure
Assist in technical upgrading and maintaining of entire desktop systems
Support in testing and deployment of new application and systems
Train and guide staff hardware and software usage
Provide and update daily or monthly report of daily support, incident summary to line manager
Perform other tasks as assigned by IT manager

Qualification/Experience Profile