Key Responsibilities
- ATM fixing and services monitoring to maximize uptime e.g. fast tracking end to end resolution on.
- ATM and the peripherals issue e.g. receipt rolls, Journal rolls, UPS.
- Monitoring ATM performance (Hardware/Software/ATM Network).
- Control and install new ATM at ATM Side.
- Schedule onside and off side fixing ATM issues (Hardware / Software).
- Arrange schedule onside support with Branch and Operation team.
- Repair ATM spare part for re-use.
- Manage ATM Machines and Spare Parts stock.
- Provide the ATM journal log and transaction images to Accounting Reconcile team.
- Backup all ATM logs and transaction images.
- Organize Monthly ATM performance report and report to Managements and relevant teams.
- Provide training to relevant staff.
- Perform other tasks assigned by management.
Key competencies required for this role
- Planning and organizing.
- Excellent Communication and Listing Skills.
- Problem identification and analysis.
- Judgment and problem-solving.
- Flexibility & Adaptability.
- Supervisory skills.
- Teamwork.
- Stress tolerance.
- Strong leadership skills.
- Bachelor Degree.
- Broad understanding how bank operates.
- Strong negotiation Skill.
Experience Profile
- Bachelor Degree of IT or related field.
- At least 4 years’ experience related to the said position.
- Good knowledge and understanding of ATM, Electronic Banking and banking products and services.
- Good organizational and time management skills.
- A strong desire to work in a team oriented.
- High initiative, commitment, good communication and problem solving skills.
- Computer literacy and English language proficiency.
