Senior ATM Maintenance Officer

Key Responsibilities

  • ATM fixing and services monitoring to maximize uptime e.g. fast tracking end to end resolution on.
  • ATM and the peripherals issue e.g. receipt rolls, Journal rolls, UPS.
  • Monitoring ATM performance (Hardware/Software/ATM Network).
  • Control and install new ATM at ATM Side.
  • Schedule onside and off side fixing ATM issues (Hardware / Software).
  • Arrange schedule onside support with Branch and Operation team.
  • Repair ATM spare part for re-use.
  • Manage ATM Machines and Spare Parts stock.
  • Provide the ATM journal log and transaction images to Accounting Reconcile team.
  • Backup all ATM logs and transaction images.
  • Organize Monthly ATM performance report and report to Managements and relevant teams.
  • Provide training to relevant staff.
  • Perform other tasks assigned by management.

Key competencies required for this role

  • Planning and organizing.
  • Excellent Communication and Listing Skills.
  • Problem identification and analysis.
  • Judgment and problem-solving.
  • Flexibility & Adaptability.
  • Supervisory skills.
  • Teamwork.
  • Stress tolerance.
  • Strong leadership skills.
  • Bachelor Degree.
  • Broad understanding how bank operates.
  • Strong negotiation Skill.

Experience Profile

  • Bachelor Degree of IT or related field.
  • At least 4 years’ experience related to the said position.
  • Good knowledge and understanding of ATM, Electronic Banking and banking products and services.
  • Good organizational and time management skills.
  • A strong desire to work in a team oriented.
  • High initiative, commitment, good communication and problem solving skills.
  • Computer literacy and English language proficiency.