Key Responsibilities
- Provide the daily support of card input to all branches.
- Produce daily card embossing, PIN mailer printing and delivery.
- Re-issue card lost and stolen including PIN mailer printing.
- Provide after-hours support to Card Service; blocking lost and stolen debit/credit cards
- Provide support to customers related to ATM issues such as card capture and collection, incorrect PIN and so on.
- Support E-channel Banking Manager to execute the ATM delivery plan & deployment on timely manner.
- Monitor the performance of ATM to ensure service up to 24/7 including hardware, up time, and capacity
- Actively & timely monitoring ATM risk detection and identification to minimize down-time, service interruption and prevention.
- Notify Head of ATM Unit/E-channel Manager suspicious and fraudulent transactions immediately.
- Provide periodic ATM maintenance and support to all branches include daily cash transaction, audit trail, and reconciliation.
- Produce daily, weekly and monthly transaction report and other as required.
- Perform other tasks assigned by management.
Qualification/Experience Profile
- Experience with ATM & E-Banking at least 1years, especially card personalization, card embossing …etc.
- Excellence in English communication (both verbal and writing)
- Experience with banking sector is preferred.
- Computer literacy in particular Customer database, ATM Switch systems, ATM System, networking and other Electronic and Mobile banking technology.
- Quick comprehension, hardworking, and responsibility
- Measurement and control reliability
- Good integrity, positive attitude, helpful, high commitment, competence and motivation
- Able to work in Flexible time environment (night time and holiday)
- Planning and organizing
- Excellent Communication and Listing Skills
- Problem identification and analysis
- Judgment and problem-solving
- Flexibility & Adaptability
- Teamwork
- Stress tolerance
- Strong leadership skills.
- Bachelor Degree
- Broad understanding how bank operates
