Collection Officer

Key Responsibilities

  • Responsible for collecting serious loan delinquency in areas assigned by the management.
  • Responsible for collecting of default loan and written-off loan in areas assigned by the management.
  • Collaborate with responsible Relationship Officers in dealing problems with customers who do not comply with the loan agreement as assigned by the management.
  • Understand more about social law, professional ethics relating to position and duties.
  • Study about the residences and situations of the default borrowers and written off loan borrowers under own responsibilities as the following:
    • Customer’s background
    • Geographical features and culture of the area the borrowers are living in
    • Loan history (loan disbursement date, date of starting default, outstanding amount, and other reasons)
  • Observes and monitors credit affair performance by comparing with credit programs, forms, guidelines on credit and environmental affairs of bank.
  • Control quality and quantity of credit of branches and provides guidelines on how to manage, lead and monitor credit with high effectiveness.
  • Follows up and controls on credit career at branches compare with credit programs, procedures, guidelines and regulations of credit and environmental affairs of bank to hunt for shortcoming.
  • Check and manage on CMS of collection and CO/ CCO booking

Qualification/Experience Profile

  • At least one and half year in interpersonal skill.
  • At least one and half year in reviewing loan or in site visit.
  • Strong knowledge in Ms. Excel is needed or Ms. Access is preferable.
  • At least one and half year in experience Credit Field.
  • Knowledgeable in producing report in computer system such as Ms. Word and Ms. Excel or Ms. Access.
  • Understand client business concept,
  • Understand CP Bank’s Credit Program clearly and manage to find mistake or error among CP Bank.
  • Ability to work under pressure.
  • Self-motivation.
  • Well coordinating and collaborating with colleague to find errors.